frequently asked questions

How long does it take for mlem to make a mlemory keeper?

We’re talking about 2-4 weeks on average. Yup, we know—waiting sucks. But here’s the thing: we don’t just whip up any ol’ memory keeper in a factory somewhere and slap a generic label on it.

At mlem, every mlemory keeper is a custom masterpiece made to your exact specifications. You pick your colors, your personalization, and your vibe. Want something as bold as Puparazzi Gold or as chill as Purrfect White? We got you.

While other memory keepers are cranked out from a mold and topped with a generic brass plate (yawn), we take the time to craft something that actually feels like your pet. That means quality materials, creative freedom, and a little extra love in every detail.

Good things take time, and this is one of those “it’s worth the wait” moments. Trust us—when you see your mlemory keeper, you’ll know it was totally worth it.

We’re talking about 2-4 weeks on average. Yup, we know—waiting sucks. But here’s the thing: we don’t just whip up any ol’ memory keeper in a factory somewhere and slap a generic label on it.

At mlem, every mlemory keeper is a custom masterpiece made to your exact specifications. You pick your colors, your personalization, and your vibe. Want something as bold as Puparazzi Gold or as chill as Purrfect White? We got you.

While other memory keepers are cranked out from a mold and topped with a generic brass plate (yawn), we take the time to craft something that actually feels like your pet. That means quality materials, creative freedom, and a little extra love in every detail.

Good things take time, and this is one of those “it’s worth the wait” moments. Trust us—when you see your mlemory keeper, you’ll know it was totally worth it.

What are mlemory keepers made of?

Our mlemory keepers are crafted from USA-made PLA—a high-quality plastic that comes in a rainbow of colors and types.

We spent a lot of time hunting for the best material, and PLA won us over for its creativity, flexibility, and ability to bring our vibrant designs to life.

While it’s not the toughest material out there, don’t worry—your keeper’s not going to take a tumble down the stairs (hopefully).

Just remember to keep it out of direct sunlight or heat sources. So, no placing your mlemory keeper on top of the fireplace or in a sunny window—things get melty over 55°C (131°F). It’s all about treating your mlemory keeper with the same love and care you give your pet.

Oh, and if you’ve got a digital mlemory keeper, the screen and electronics have the same temperature limits as the classic mlemory keeper. So be gentle with it, and it’ll serve you (and your mlemories) purrfectly.

Our mlemory keepers are crafted from USA-made PLA—a high-quality plastic that comes in a rainbow of colors and types.

We spent a lot of time hunting for the best material, and PLA won us over for its creativity, flexibility, and ability to bring our vibrant designs to life.

While it’s not the toughest material out there, don’t worry—your keeper’s not going to take a tumble down the stairs (hopefully).

Just remember to keep it out of direct sunlight or heat sources. So, no placing your mlemory keeper on top of the fireplace or in a sunny window—things get melty over 55°C (131°F). It’s all about treating your mlemory keeper with the same love and care you give your pet.

Oh, and if you’ve got a digital mlemory keeper, the screen and electronics have the same temperature limits as the classic mlemory keeper. So be gentle with it, and it’ll serve you (and your mlemories) purrfectly.

What's up with mlem's 1-year, 1-time replacement warranty?

Life happens. Pets knock things over. Accidents aren’t rare—they’re basically a rite of passage.

That’s why every mlemory keeper comes with a 1-year, 1-time no-questions-asked replacement. No stress, no guilt, just support when you need it.

If you need a replacement, head to our Contact Us page and send us a message with your order number and a note that you’re requesting your one-time replacement.

We may ask for a few quick details to confirm things, but the process is easy—and once we’ve got you in our queue, we’ll get a new mlemory keeper lovingly made and shipped your way.

Life happens. Pets knock things over. Accidents aren’t rare—they’re basically a rite of passage.

That’s why every mlemory keeper comes with a 1-year, 1-time no-questions-asked replacement. No stress, no guilt, just support when you need it.

If you need a replacement, head to our Contact Us page and send us a message with your order number and a note that you’re requesting your one-time replacement.

We may ask for a few quick details to confirm things, but the process is easy—and once we’ve got you in our queue, we’ll get a new mlemory keeper lovingly made and shipped your way.

Why does it matter that mlemory keepers are made in the USA?

Great question. Short answer? It matters a lot.

At mlem, we handcraft our mlemory keepers right here in the USA. We don’t just slap our logo on something churned out overseas in questionable conditions—we design, build, and obsess over every detail ourselves. That means real jobs, local materials whenever possible, and quality you can see and feel.

Making our mlemory keepers locally also gives us the freedom to offer vibrant, joyful colors like Pawsome Purple and Rebarkable Red —and generous personalized spaces to honor your pet the way you want to.

Other companies? Many buy factory-made memory keepers from overseas, stick on a nameplate, change the logo, and call it a day. It’s basically fast-fashion with paw prints. And honestly? We think our pets deserve better.

So yeah—an memory keeper isn’t just an memory keeper. Especially when it’s made with love, care, and ethics that match the joy your pet brought into your life.

Great question. Short answer? It matters a lot.

At mlem, we handcraft our mlemory keepers right here in the USA. We don’t just slap our logo on something churned out overseas in questionable conditions—we design, build, and obsess over every detail ourselves. That means real jobs, local materials whenever possible, and quality you can see and feel.

Making our mlemory keepers locally also gives us the freedom to offer vibrant, joyful colors like Pawsome Purple and Rebarkable Red —and generous personalized spaces to honor your pet the way you want to.

Other companies? Many buy factory-made memory keepers from overseas, stick on a nameplate, change the logo, and call it a day. It’s basically fast-fashion with paw prints. And honestly? We think our pets deserve better.

So yeah—an memory keeper isn’t just an memory keeper. Especially when it’s made with love, care, and ethics that match the joy your pet brought into your life.

What are the limits of the mlemory digital Frameo player?

We love the mlemory keeper for its ability to keep your pet’s memories active and shining—but there are a few things you should know to keep it running smoothly:

Keep it cool! All mlemory keepers should be kept under 55°C (131°F), especially the digital mlemory keeper. Electronics don’t like being baked in the sun, so avoid direct sunlight or hot spots like windows or near heaters.

The Frameo software that runs on the digital mlemory keeper has a few quirks, but don’t worry—99% of the time, they won’t affect you!

Free tier limits:

  1. 10 files at a time. Once they’re uploaded, you can add more.
  2. Video clips are limited to 15 seconds each. If you need longer, upgrade to the paid tier for up to 2-minute videos.


Powering down:

Don’t just yank the cord out! Always shut down Frameo first by tapping the screen and clicking the power button. Pulling the plug while the urn’s working could cause some tech hiccups, so treat it gently, and it’ll last a long time.

Smartphone Recommended:

Frameo is available on the Google Play and the iOS App Store. You'll need a compatible smart phone to upload your media directly from your phone.

You also have access to a USB-A port on the back of the media player which can be used to import media from a USB Flash Drive (not included).

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With these simple steps, your digital mlemory keeper will keep doing what it does best, showcasing your pet in a truly mlem way!

We love the mlemory keeper for its ability to keep your pet’s memories active and shining—but there are a few things you should know to keep it running smoothly:

Keep it cool! All mlemory keepers should be kept under 55°C (131°F), especially the digital mlemory keeper. Electronics don’t like being baked in the sun, so avoid direct sunlight or hot spots like windows or near heaters.

The Frameo software that runs on the digital mlemory keeper has a few quirks, but don’t worry—99% of the time, they won’t affect you!

Free tier limits:

  1. 10 files at a time. Once they’re uploaded, you can add more.
  2. Video clips are limited to 15 seconds each. If you need longer, upgrade to the paid tier for up to 2-minute videos.


Powering down:

Don’t just yank the cord out! Always shut down Frameo first by tapping the screen and clicking the power button. Pulling the plug while the urn’s working could cause some tech hiccups, so treat it gently, and it’ll last a long time.

Smartphone Recommended:

Frameo is available on the Google Play and the iOS App Store. You'll need a compatible smart phone to upload your media directly from your phone.

You also have access to a USB-A port on the back of the media player which can be used to import media from a USB Flash Drive (not included).

----

With these simple steps, your digital mlemory keeper will keep doing what it does best, showcasing your pet in a truly mlem way!

How do I clean my mlemory keeper?

No need to stress! Cleaning your mlemory keeper is simple.

For traditional cleaning, feel free to use regular wipes like Lysol or Windex. Just give it a gentle wipe-down, and you’re good to go. Your mlemory keeper will stay looking fresh and vibrant!

Our mlemory keepers are made from PLA—a durable plastic—and the classic mlemory keeper features a clear PETG protector, so it’s safe to clean without worrying about damaging the picture behind the protector.

For digital mlemory keepers, the screen is a standard LCD—just clean it like any other screen, but keep it gentle to maintain that perfect display of mlemories.

Easy peasy. Keep your mlemory keeper looking pawsome!

No need to stress! Cleaning your mlemory keeper is simple.

For traditional cleaning, feel free to use regular wipes like Lysol or Windex. Just give it a gentle wipe-down, and you’re good to go. Your mlemory keeper will stay looking fresh and vibrant!

Our mlemory keepers are made from PLA—a durable plastic—and the classic mlemory keeper features a clear PETG protector, so it’s safe to clean without worrying about damaging the picture behind the protector.

For digital mlemory keepers, the screen is a standard LCD—just clean it like any other screen, but keep it gentle to maintain that perfect display of mlemories.

Easy peasy. Keep your mlemory keeper looking pawsome!